Privacy Policy

Joshua Visser ("we", "us" or "our") operates joshuavisser.com and provides customer acquisition, advertising, website development, CRM integration, AI-assisted follow-up and business development services.

We respect your privacy and are committed to protecting personal information in accordance with applicable data protection legislation, including South Africa's Protection of Personal Information Act 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, interact with our advertisements, contact us through WhatsApp, email or telephone, or enquire about our services.

The responsible party for personal information collected through this website and our direct business enquiries is:

Joshua Visser
Website: https://joshuavisser.com
Email: results@joshuavisser.com
WhatsApp: +27 75 392 5725
Business location: South Africa

Requests relating to privacy, access, correction, deletion or objections to processing may be directed to the email address above.

The business's registered legal name and physical or postal address, where applicable, must be completed and verified before final publication.

Depending on how you interact with us, we may collect:

• Your name.
• Business name.
• Business website.
• Email address.
• Telephone or WhatsApp number.
• Job title or professional role, if supplied.
• Information about your business, products, services and customer acquisition requirements.
• Messages and correspondence you choose to send us.
• Appointment details.
• Information relating to your enquiry and our business relationship.
• Website usage information.
• Device and browser information.
• IP address and approximate location derived from technical information.
• Advertising attribution information, where available.

We may also collect information that you voluntarily provide during an AI-assisted WhatsApp conversation.

Please do not send sensitive personal information, passwords, financial account details or confidential business information unless specifically requested through an appropriate secure channel.

We may collect personal information when you:

• Visit our website.
• Click on an advertisement.
• Send us a WhatsApp message.
• Contact us by email or telephone.
• Book an appointment.
• Enquire about our services.
• Enter into a business relationship with us.
• Interact with our advertising, website analytics or customer communication systems.

We may also receive relevant information through advertising platforms, CRM integrations or publicly available business information, where permitted by applicable law.

We may use personal information to:

• Respond to enquiries.
• Understand your business requirements.
• Determine whether our services may be suitable for your business.
• Communicate with you through WhatsApp, email or telephone.
• Arrange consultations and appointments.
• Provide requested information about our services.
• Maintain customer and prospect records.
• Manage our business relationships.
• Operate and improve our website.
• Measure advertising and marketing performance.
• Improve customer acquisition and communication processes.
• Maintain security and prevent misuse.
• Meet applicable legal and regulatory obligations.

We do not use personal information for purposes incompatible with the purposes for which it was collected unless permitted by applicable law.

When you contact us through WhatsApp, your conversation may be handled using automated workflows, AI-assisted messaging and customer relationship management software.

These systems may ask questions about your business, provide information about our services, help determine whether our services may be suitable and assist with arranging an appointment.

AI-generated responses may occasionally be inaccurate or incomplete.

You may request human assistance or ask to speak directly with Joshua.

We may retain relevant conversation information within our CRM to manage your enquiry and business relationship.

We do not intentionally request sensitive personal information through automated qualification conversations.

We use customer relationship management and automation software, including GoHighLevel and its associated LeadConnector services, to help manage enquiries, communication, appointments and business relationships.

Information may be stored or processed through these services where necessary to provide our services and manage communications.

We use advertising and analytics technologies to understand how visitors interact with our website and advertising.

These may include:

• Google Tag Manager.
• Meta Pixel.
• Meta advertising services.
• Website analytics tools.
• Advertising attribution technologies.

These technologies may collect information such as website visits, page interactions, advertising identifiers, browser information and other technical information.

We may use this information to measure advertising performance, understand visitor behaviour and show relevant advertising.

Where required by applicable law, non-essential tracking technologies will be used only after appropriate consent has been obtained.

Our website may use cookies and similar technologies for website functionality, analytics, advertising measurement and marketing purposes.

You may manage cookies through your browser settings and, where available, our website's cookie preferences.

Disabling certain technologies may affect website functionality or the accuracy of analytics.

We may share personal information with service providers where reasonably necessary to operate our business.

These may include:

• Website hosting providers.
• Cloudflare.
• Google and Google Workspace.
• Meta and WhatsApp.
• GoHighLevel and LeadConnector.
• Customer relationship management providers.
• Appointment scheduling providers.
• Advertising and analytics providers.
• Professional advisers and service providers.

We do not sell personal information to advertisers or unrelated third parties.

Where service providers process information on our behalf, we seek to ensure appropriate safeguards are in place.

Some service providers may store or process personal information outside South Africa.

Where personal information is transferred internationally, we take reasonable steps to ensure that transfers comply with applicable data protection requirements and that appropriate safeguards are available.

We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, our legitimate business requirements, and applicable legal obligations.

When personal information is no longer required, we will take reasonable steps to delete, de-identify or securely dispose of it.

When you contact us about our services, we may respond through the communication channel you used or another channel you requested.

We will not treat a general business enquiry as unlimited consent to unrelated marketing.

Where direct marketing consent is required by applicable law, we will seek that consent.

You may request that we stop sending marketing communications by replying STOP, requesting removal through WhatsApp, or emailing results@joshuavisser.com.

We will respect valid requests to discontinue marketing communications, subject to communications that remain necessary for existing contractual or legal obligations.

Subject to applicable law, you may request:

• Confirmation of whether we hold personal information about you.
• Access to your personal information.
• Correction of inaccurate or incomplete information.
• Deletion of information where legally appropriate.
• Restriction of or objection to certain processing.
• Withdrawal of consent where processing depends on consent.
• Removal from direct marketing communications.

To exercise these rights, contact results@joshuavisser.com.

You may also contact the South African Information Regulator regarding concerns about the processing of personal information.

Our website and services are intended for adults acting in a business or professional capacity.

We do not knowingly collect personal information from children for marketing or business development purposes.

Our website may link to third-party websites or services, including WhatsApp and YouTube.

Those platforms operate under their own terms and privacy policies.

We are not responsible for their independent privacy practices.

We may update this Privacy Policy from time to time.

The updated version will be published on this page with a revised effective date.

Joshua Visser
Email: results@joshuavisser.com
WhatsApp: +27 75 392 5725
Website: https://joshuavisser.com